Chapter 2. Commitment to Customers
Article 3 (Operational Transparency)
Respect the right-to-know of all of its customers, including local and international suppliers and trading partners, and shall make readily and accurately available information that customers need to know, or should otherwise know through various media channels including the Internet, except for information that the Company regards as confidential for business needs such as trade secrets.
2.Let its customers know in good faith anything that they need to know for their benefits and safety.
Let its customers know the purpose and background of the Code of Conduct and join forces with them to ensure honest and transparent trade practices and fair transactions.
Refuse to do business with companies that have committed unlawful acts, including, but not limited to, tax evasion, accounting fraud, and environmental pollution.
Article 4 (Highest Level of Service)
With the belief that customers form the very bedrock of our business and the source of our profit and growth, the Company shall strive to create value for its customers. This is in line with the belief that customer satisfaction lays the groundwork for prosperity.
The Company shall provide its customers with the best products and services available and avoid customer complaints due to the product or service received from the Company.
Article 5 (Protection of Customer Interest)
Any promise made to customers will be fully honored.
Unless otherwise stipulated in the relevant laws or agreements, information regarding any of its customers under its custody or control will be kept strictly confidential and only be used for business purposes with regard to that customer, including, but not limited to, transactions with him/her.
Customers’ property received or acquired in the course of business, including their assets, copyrights and trade secrets, will be protected by measures as powerful as those applied to its own property.